CCTV Maintenance

Ensuring Your CCTV Works When You Need It Most

Your CCTV installations protect your customers’ assets and property, but if they’re not functioning correctly, they could be leaving them at risk. By automatically checking the status of your customers’ CCTV systems 24/7, we can ensure they are operational, fit for purpose, and compliant when they are needed.

Issues are reported to your service team automatically, so you can proactively resolve faults, tampering, or vandalism before they become critical.

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What is 24/7 Automated Checking?

Our unique automated CCTV checking service gives you the peace of mind that your CCTV installations are operational. By targeting systems identified with issues, you can reduce system downtime and your customers’ security risks.

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How Does It Work?

It works by automatically connecting to your CCTV systems remotely every hour and retrieving diagnostic and operational information. This information is automatically analyzed and issues are reported to your service team, who can either resolve remotely or schedule a service visit.

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Why 24/7 Automated Checking?

Problems with CCTV systems often go unnoticed by the end user until after an incident occurs, leaving sites vulnerable if a problem occurs between service visits.

Our automated CCTV checking service ensures your customers’ CCTV systems are working and fit for purpose when they’re needed most.

No additional hardware is required at your customers’ sites, so it is a cost effective and hassle-free way of increasing your service offering, and peace of mind.

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Key Features

• 24/7 Peace of Mind - We check your CCTV systems every hour of every day, so faults and issues can be detected and resolved in a timely manner.

• Routine System Checks - Your CCTV systems are automatically checked for faults, tampering, and vandalism which affect their performance, including: system connection, camera failure, disk recording, record duration, time accuracy, image integrity.

• Live Web App - We provide you with a web link so you can see the live status of your CCTV systems on your phone, tablet, or browser at any time.

• Daily Status Report - As part of the service, you receive a Daily Status Report which shows a ‘snapshot’ status of all your sites in one email.

• Scalable Service - Our 24/7 Proactive CCTV Maintenance checking is scalable to monitor an unlimited number of sites, so whether you have a handful or thousands of sites, your CCTV installations can be checked and maintained proactively.

• Image Integrity Checks - On compatible systems, the integrity and quality of the images is checked automatically twice a day. You are alerted if cameras have been tampered with, obscured, are out of focus, or too bright or dark.